Emergency department

In case of an emergency admission, we ask that you submit the following documents if possible:

• identity card
• written referral letter from your GP (family doctor)
• list of home medication and supplies for the next 24 hours (in original packaging)
• insurance documents (when you are the victim of a work, sports or school accident)

If you present yourself at the emergency department without a referral letter from your GP or without the intervention of the "100"-service, you'll pay more. 

It is a good idea to bring someone you trust. An emergency admission can be stressful, and a companion can provide valuable extra information to the healthcare providers. Moreover, that person can help ensure you get home safely after your admission.

We do ask that you bring no more than one companion or family member. For children, both parents are allowed to be present. In the case of critical patients, an exception can be made.

The emergency department can be accessed from the left side of the hospital. Signage to the emergency department will direct you to an emergency parking lot directly on that left side of the hospital. From there, you will arrive at the emergency entrance where you can take an elevator reserved specifically for our emergency patients.

Do you prefer not to take the elevator? Then you can follow route 50 from the reception desk. It will take you to both the stairs and the elevator.

When you are ill, you are often worried about the symptoms, which is normal. When your GP is no longer available, it is important to make the right choice.

• Family doctor (GP):
  • For most medical issues, it is best to go (first) to your own GP. He or she can give you the best advice and refer you to a doctor if necessary.
  • Is your GP is not available? In that case you can go to the GP out-of-hours service posts. You do this only when you have an urgent medical problem, which is not serious enough for an emergency, but also cannot wait until your own GP is available.
• Dentists on duty:
  • Reachable by phone via the central call number: 0903 399 69.
  • The on-duty service is available on Saturdays, Sundays and public holidays from 09.00 to 18.00.
  • Call: 1,5 euros per minute.
• The emergency department:
  • If you are referred by your GP.
  • If you are brought in by ambulance after an emergency call to 112.
  • On your own initiative, this is only possible in life-threatening situations, serious injuries such as burns or broken bones, or if you are suddenly seriously ill such as suspected heart attack, stroke,...

The website www.moetiknaardedokter.be can be a helpful tool to make the right choice. 

Unfortunately, it sometimes happens that we are confronted with a death on our ward. If you are a relative of the deceased and have any questions, please know that we are here to offer you the necessary support and help. Do not hesitate to speak to a member of staff if you feel the need, we sympathise deeply with you and your loved ones.

We fully understand that losing someone close to you involves a grieving process. For many people, questions only arise later. Even then, we are there for you. Would you like a conversation, more clarity or additional support? If so, you can make an appointment with one of our services below:

• Emergency department: obtaining information of a medical nature. Tel: 011 69 93 30
• Pastoral service: support of a spiritual nature. Tel: 011 69 91 45
• Palliative support team: questions about palliative care and advance directives. Tel: 011 69 96 93
• Psychological service: support with psychological well-being. Tel: 011 69 93 27
• Social service: support with administrative matters. Tel: 011 69 91 40

Do you have any other questions? You can always call the hospital's general number (011 69 91 11). We will try to help you as best we can.

We sincerely wish you and your family much strength.