Vision of quality policy
We have a clear vision around quality policy. The framework used by the hospital is STERK in care. STERK stands here for Samen (Together) - Transparent - Effective - Respect - KwaliTIJD (QualiTIME). In each of these aspects we highlight the three equal partners in care: the patients themselves, their relatives, our employees and physicians and our external partners. We define the role we see for each of them to work together as one team, towards one goal: the best care close to home.
- Samen (Together): Each partner has its role in care, only by acting as one team can we guarantee best care
- Transparent: We communicate internally and externally about the quality of care in our hospital and participate in public reporting.
- Effective: Effective stands for the fact that we want to provide safe care with a clear goal in mind. Therefore, we continuously renew and improve our processes, taking into account the latest available scientific guidelines. Each project is evaluated on its contribution to quality of care.
- Respect: We work within an open and stimulating culture in which feedback between healthcare providers, patients and partners is possible. This is an essential condition in improving patient safety. The organization takes into account what patients, their loved ones and staff can handle.
- KwaliTIJD (QualiTIME): We create space and time to take action to continuously improve the quality of care based on internal and external measurements.
Contact
Do you have any questions? Our quality service is available every working day between 10.00 and 16.00.