Plan your appointment
What can we help you with?
All staff at our hospital strive to provide the best possible reception, care and guidance for you and your family during your stay.
It may happen that despite our commitment and efforts, you are not completely satisfied with a treatment or your stay. If this is the case, please discuss this as soon as possible with the people involved (doctor, (head) nurse or other staff). If you do not reach a joint solution, then you can address your concerns to our ombudsperson, Ann Ector.
She can be reached by phone on Monday, Tuesday and Thursday between 10 a.m. and 12 p.m. and 1 p.m. and 3 p.m.
If you prefer, you can also make an appointment for a personal talk.
What you need to know about an ombudsperson:
Your opinion, experience or improvement suggestions
If you are satisfied with the care provided or have any suggestions for improvement, please feel free to let us know by sending an email to email@example.com and/or firstname.lastname@example.org. After all, patient experiences and ratings are an important signal and give us valuable feedback on the quality of care and its organization.
That is why we also regularly ask our patients' experiences by means of a survey. Since 2015, we have participated in the 'patient experience' indicator of the Flemish Indicators Platform (VIP2) for this purpose, which measures patient experience according to criteria established by the Flemish Patient Platform (results patient satisfaction measurements).
Where can you find the ombudsmansperson?
The ombudsperson is located on the ground floor, block G. From the entrance hall, follow the yellow G, until you get to the first elevator block, where you follow the arrows to the left towards the ombudsperson.