Do you have a compliment, comment, suggestion or complaint related to your stay in our hospital? If so, please contact our ombudsperson.

Ombudsvrouw Ann Ector

What can we help you with?

All staff at our hospital strive to provide the best possible reception, care and guidance for you and your family during your stay.

It may happen that despite our commitment and efforts, you are not completely satisfied with a treatment or your stay. If this is the case, please discuss this as soon as possible with the people involved (doctor, (head) nurse or other staff). If you do not reach a joint solution, then you can address your concerns to our ombudsperson, Ann Ector. 

She can be reached by phone on Monday, Tuesday and Thursday between 10 a.m. and 12 p.m. and 1 p.m. and 3 p.m.
If you prefer, you can also make an appointment for a personal talk.

What you need to know about an ombudsperson:

It is very important to know that you can go to a hospital's ombudsperson in complete confidence.

The attitude and tasks of the ombudsperson:

  • is neutral, does not take a stand and does not judge who is right or wrong
  • works independently of hospital management
  • handles every complaint confidentially and is bound by professional confidentiality
  • promotes communication between patient and health care provider
  • does not resolve the reported problems by him- or herself but tries to reach a solution through mediation
  • informs the patient of other options if no solution is reached
  • records all reports of complaints and formulates recommendations to hospital management to prevent the recurrence of complaints

Download the internal regulations of the ombudsperson.

A complaint in our context is an expression of dissatisfaction or a request for information or clarification from a patient (his family, confidant or representative) regarding the provision of care. Thus, questions, concerns, complaints, comments, reactions, conflicts, disagreements and other dilemmas fall under complaints. The right to complain is defined in Article 11 of the patient rights (Aug. 22, 2002). You can raise your complaint directly with the person concerned or contact the ombudsperson.

A (near) incident is an unintended event during the care process that (just did not) lead to, could have led to or could still lead to harm to the patient as a result of a medical act, hospitalization or medical examination.

In the event of an incident or near incident you (or your representative, confidant or loved one) can contact the person(s) involved directly or you can contact the quality department.  (

Through incident analysis, the quality department aims to improve the quality of care and increase the service and attractiveness of the hospital.

The fastest and easiest way is to fill out the online request form via the following link: digital request form for accessing patient records.

Are you unable to complete the form online? Then you can send the completed and signed request form together with the necessary certificates and a copy of your identity card to the ombudsperson:
This can also be sent by mail to: Sint-Trudo Ziekenhuis, Ombudsdienst, Diestersteenweg 100, BE-3800 Sint-Truiden

Your request will be forwarded to the appropriate responsible parties for further processing.

Within 15 days your request will be processed.

Your opinion, experience or improvement suggestions 

If you are satisfied with the care provided or have any suggestions for improvement, please feel free to let us know by sending an email to and/or After all, patient experiences and ratings are an important signal and give us valuable feedback on the quality of care and its organization.   

That is why we also regularly ask our patients' experiences by means of a survey. Since 2015, we have participated in the 'patient experience' indicator of the Flemish Indicators Platform (VIP2) for this purpose, which measures patient experience according to criteria established by the Flemish Patient Platform (results patient satisfaction measurements).

Where can you find the ombudsmansperson?

The ombudsperson is located on the ground floor, block G. From the entrance hall, follow the yellow G, until you get to the first elevator block, where you follow the arrows to the left towards the ombudsperson.

Your rights and obligations as patient(s)